Sorry, you need to enable JavaScript to visit this website.

Product Recall - Frequently Asked Questions

Why is this being recalled?

As a precautionary measure, Nestlé is voluntarily recalling specific batches of its SMA infant formula and follow-on formula.  

This is due to the potential presence of cereulide in the batches concerned.  Out of an abundance of caution, Nestlé has decided to perform this voluntary product recall in line with our strict product quality and safety protocols.  

Back to top
What symptoms can it cause?

Symptoms to look out for are severe or persistent vomiting, diarrhoea or unusual lethargy, and these would typically appear between 30 minutes to 6 hours after consumption.

If no symptoms are displayed, there is no cause for concern of any health impact. Anyone concerned about their baby’s health should contact a healthcare professional.  

Back to top
What do I do if I have a product from one of the affected batches?

Consumers who may have purchased a product from these batches should not feed this product to their baby.

If you have purchased one of these batches, please share a photo of the product and the batch code via https://www.nestle.co.uk/en-gb/getintouch or by calling our careline on 0800 0 81 81 80 (UK) 1800 931 832 (Ireland) and we will refund you.

For SMA Alfamino, Lactose Free, Anti-Reflux, and Gold Prem 2: 
If you have been prescribed one of these batches listed please destroy the product and speak to your Healthcare Professional for advice on an alternative.

Back to top

Any questions about feeding? We are here 24/7, please get in touch

We have a dedicated team of friendly experts with access to expert healthcare professionals such as registered dietitians and nutritionists to answer your questions.

Contact us

Call us

Call free of charge, 8am to 6pm, Monday to Friday.
0800 0 81 81 80 (UK)
1800 931 832 (Ireland)

Live chat

Get easy access to friendly experts with over 20 years of experience. (Available Monday to Friday 8am to 6pm). Only available in the UK & Ireland, please read our terms and conditions before using this service.

Email us

We answer all emails within two working days.
Contact Form

WhatsApp

Need advice? Ask our friendly experts with over 20 years of experience. (Available Monday to Friday 8am to 6pm).
Get in touch

Elisa - SMA Specialist

Elisa

SMA Specialist

Oluji - Careline Advisor

Oluji

Careline Advisor

Joana – Nutritionist

Joana

Nutritionist

Leonor – Nutritionist

Leonor

Nutritionist