SMA Careline®

Our Careline is here to help

To make sure you get all the help you need with your little one, we have a dedicated team of expert parents with first-hand experience in everything related to babies. Contact them for expert tips and advice.

Chat now

Get easy access to our expert mums with 20 years of experience, and let them give you personal advice on anything related to pregnancy, babies or toddlers.*

Live chat is available 9am to 5pm, Monday to Friday.

Chat now is offline

*Our live chat is only available in the UK and Ireland. Please read our terms and conditions before using the service.

Sorry, Live Chat is unavailable at the moment. We're always around for a call though on 0800 0 81 81 80 in the UK or 1800 931 832 in Ireland. Or you can email us.

Other ways to get in touch

There are many ways you can get in touch with our Careline team.

Call us

Call free of charge, 8am to 6pm, Monday to Friday:
0800 0 81 81 80 (UK)
1800 931 832 (Ireland)

We can also give you a call back outside of these hours.

Let us call you

If you’re busy, leave us your number and we’ll get back to you anytime between 8am and 6pm, Monday to Friday. We’re also available out of hours to talk when you need help.

Thank you

our call has been sent. We will get back to you as soon as possible.

Email us

You’ll hear from us soon – even during busy times. We answer all emails within two working days. If you need an answer right away, give us a call on 0800 0818180 (UK) or 1800 931832 (Ireland).

Mail us now

Careline form

  • Mandy

    Careline Manager

    Mandy is a founding member of the Careline Team and has taken thousands of calls from new mums. She has many years of experience of being a mum, so she knows how reassuring it is to talk to someone who's been there and done it. She describes the Careline as a bit like a family and says the most important thing they do is listen.

  • Claire

    Careline advisor and baby feeding expert

    As well as her nutritional and nursing qualifications, Claire also has another very important parenting qualification: a teenage daughter. All of this helps when new mums call for a little support. She's happy to help and listen, and believes mums should follow their instincts.

  • Jackie

    Careline advisor and baby care expert

    Jackie started out as a childminder and says being here to help mums is a natural progression. She understands how new mums can feel insecure, so she loves to chat and build their confidence. With expertise on behavioural issues, Jackie can help out with sleeping routines, fussy eating and temper tantrums.

  • Bev

    Careline advisor and former midwife

    As well as being a former midwife, Bev is also an expert on bottle and breastfeeding, with lots of good advice for new mums. Remembering her days as a young mum, she says the best advice she can give is 'sleep when you can'.

  • Michelle

    Careline advisor and feeding issues expert

    Michelle has a teenager and a ten-year-old child. Her daughter was premature at 31 weeks so she knows how difficult feeding can be, and her second child developed lactose intolerance. Michelle says it's great when you can help a new mum feel better. She believes routine's very important and that mum always knows best.

  • Maggie

    Product excellence expert

    If there's anything you want to know about SMA® Nutrition, just ask Maggie. From quality to safety, she knows the details inside out. She also helps the Careline Team with your questions during the night. Maggie still remembers how she felt as a first-time mum, wanting to try to get everything right.

  • Kim

    Consumer service expert

    Kim joined the team in 1998. Like Maggie, she knows everything about the SMA® Nutrition products. Having experienced bringing up a baby alone, she's our voice of experience. Kim likes being there for new mums in the hours when health professionals aren't so easily available. She says sometimes mums just need someone to talk to.

Supporting parents for 20 years

Our expert team of mums are here to reassure and empower you through the early years of parenting with specialist tips, advice and guidance. And to lend you a friendly ear when you need it most.


Nursing background

“Being a new parent can be overwhelming and lonely at times, even as a nurse with lots of experience. I had all the knowledge but still had to try different things to see what would work. This background is extremely helpful now, when I'm chatting to all the mums and dads with similar issues. I am happy to help and listen. I believe parents should follow their instincts.”


Quality and safety

“I have been part of our Careline for a number of years and my knowledge and experience in the quality and safety of our products has enabled me to give parents the reassurance they need. I’m always here to help, as I still remember the nervousness of being a first time mum and wanting to get everything just right.”


Mum with experience of a premature baby and dealing with intolerance

“I have worked on the SMA Careline for 13 years. My daughter was premature at 31 weeks so I know how difficult feeding can be, and my second child developed lactose intolerance. It’s a very satisfying job when you can help a new mum feel better. I believe routine is very important and that mum always knows best.”


Midwifery background

“I have been working with the Careline team for many years and have nursing and midwifery experience. I’m able to offer advice on all aspects of feeding babies, breastfeeding and bottle-feeding and have lots of good advice for new mums. I believe that new mothers should try to rest when baby has a sleep, and to go with what you feel is right for you and your baby.”


Childcare background

“I started my working life as a childminder and believe that being here at SMA® Nutrition helping new mums is a natural progression. I understand how new mums can feel insecure, so love to chat and build their confidence. With my expertise on behavioural issues, I am very happy to help out with things like sleeping routines, fussy eating and temper tantrums.”


Quality and safety

“Working as part of the SMA Careline team, I enjoy helping parents with all their questions, sharing my knowledge and expertise built up over the years. With Maggie, quality and safety is my specialism. Having brought up two children alone, I am very empathetic to all parents having to cope on their own. I can be available to help at any time, particularly during times when healthcare professionals are not so easily accessible to parents. I understand that sometimes you just need a friendly ear to let you know you are doing fine.”


Careline lead

“I am a founding member of the Careline Team – I’ve had thousands of conversations on baby care during my time at SMA® Nutrition. I also have years of experience of being a mum. I know how reassuring it can be to hear advice and support from someone who's been there and done it. Our Careline is a bit like a family, we work together to give the best service we can – the most important job is for us to be there to listen when a parent needs it most.”

Important advice to mothers

The World Health Organisation (WHO) recommends exclusive breastfeeding for the first 6 months of life. SMA® Nutrition fully supports this and continued breastfeeding, along with the introduction of complementary foods as advised by your healthcare professional.