Update to parents on stock availability
I’m sure that COVID-19 is a real concern for you, and your family’s health and wellbeing will be your top priority.
At SMA Nutrition everyone is working around the clock to keep up with the unprecedented increase in demand that we have seen over the last few weeks.
I know it’s upsetting when you can’t find the baby milk you need, so I thought I would share with you some of the steps we’ve taken to try and manage during these extraordinary circumstances.
We have increased the amount of formula we produce in our factories. We have also been working closely with retailers to make sure that we get our baby milk to individual stores as quickly as possible.
Hopefully these measures will improve availability for all families, but we all need to be considerate in the way we shop to make sure that there is enough formula for everyone who needs it. If you still have trouble finding what you need, speak to the store customer services or try a different shop. Your local pharmacy should also be able to order it for you. Shops are regularly restocking the shelves but if you continue to have problems then please do come back to us.
We recognise that in these uncertain times you may have questions, and our expert Careline is there to speak with you 24/7 for all your concerns. And although our Careline is not able to sell you formula directly or advise you which shops have stock, you can always contact us and we will do our best to support you.
Managing Director, SMA Nutrition
Our Careline team
Googling for advice may be handy but it’s worth remembering there is an abundance of information out there, and not all of it will be right for you. To make sure you get the right advice for your little human, we have a dedicated team of expert parents with first-hand experience in everything related to babies. They also have access to expert healthcare professionals such as registered dietitians and nutritionists to answer your questions.
Most of the time it is about trusting your own instincts, however, if you would like personal advice about pregnancy, newborns or toddlers and anything in between - get in touch.
Other ways to get in touch
There are many ways you can get in touch with our Careline team.
Call free of charge, 8am to 6pm, Monday to Friday:
0800 0 81 81 80 (UK)
1800 931 832 (Ireland)
We can also give you a call back outside of these hours.
Get easy access to our expert mums with over 20 years of experience. Live chat is available 9am to 5pm, Monday to Friday.
*Our live chat is only available in the UK and Ireland. Please read our terms and conditions before using the service.
Sorry, Live Chat is unavailable at the moment. We're always around for a call though on 0800 0 81 81 80 in the UK or 1800 931 832 in Ireland. Or you can email us.
You’ll hear from us soon – even during busy times. We answer all emails within two working days. If you need an answer right away, give us a call on 0800 0818180 (UK) or 1800 931832 (Ireland).Mail us now
Mandy is a founding member of the Careline Team and has taken thousands of calls from new mums. She has many years of experience of being a mum, so she knows how reassuring it is to talk to someone who's been there and done it. She describes the Careline as a bit like a family and says the most important thing they do is listen.
Careline advisor and baby feeding expert
As well as her nutritional and nursing qualifications, Claire also has another very important parenting qualification: a teenage daughter. All of this helps when new mums call for a little support. She's happy to help and listen, and believes mums should follow their instincts.
Careline advisor and former midwife
As well as being a former midwife, Bev is also an expert on bottle and breastfeeding, with lots of good advice for new mums. Remembering her days as a young mum, she says the best advice she can give is 'sleep when you can'.
Careline advisor and feeding issues expert
Michelle has a teenager and a ten-year-old child. Her daughter was premature at 31 weeks so she knows how difficult feeding can be, and her second child developed lactose intolerance. Michelle says it's great when you can help a new mum feel better. She believes routine's very important and that mum always knows best.
Product excellence expert
If there's anything you want to know about SMA® Nutrition, just ask Maggie. From quality to safety, she knows the details inside out. She also helps the Careline Team with your questions during the night. Maggie still remembers how she felt as a first-time mum, wanting to try to get everything right.
Consumer service expert
Kim joined the team in 1998. Like Maggie, she knows everything about the SMA® Nutrition products. Having experienced bringing up a baby alone, she's our voice of experience. Kim likes being there for new mums in the hours when health professionals aren't so easily available. She says sometimes mums just need someone to talk to.