SMA® WYSOY® Infant Formula 800 g
Foreign Body Risk

FREQUENTLY ASKED QUESTIONS

  • Which product is being recalled?

    We are recalling batches of SMA® Wysoy® 800g with the following batch numbers and best before dates:

    New batches subject to recall
    Batch Number Best before date
    024957651Z 5th September 2022
    015757651Z 5th June 2022
    000957651Z 8th January 2022
    928957651Z 15th October 2021
    923357651Z 20th August 2021
    Original batches subject to recall
    Batch Number Best before date
    025157651Z 7th September 2022
    025057652Z 6th September 2022
    025057651Z 6th September 2022

    The batch number and best before date are printed on the bottom of the can, please see consumer recall notice for an image.

    We are deeply sorry for the distress and inconvenience caused by the voluntary recall.

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  • What is the risk to babies who are using this formula?

    We know it can sound concerning to hear about a recall of your baby’s SMA® Wysoy® formula. As a reassurance, the blue plastic pieces should be relatively easy to spot in the powder and it is highly unlikely that any plastic could get through a teat. If your baby is well, there is no reason to be concerned. If you are in anyway concerned please contact your health care professional.

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  • How did you learn about the presence of blue plastic in some cans of SMA® Wysoy®?

    We received reports from our consumers to our Careline team which led us to believe that there was some plastic scoop breakages which occurred on the line of these batches.

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  • Is SMA® Wysoy® safe? May I feed my baby with this product safely?

    We know it can sound concerning to hear about a recall of your baby’s SMA® Wysoy® formula. We are recalling some batches of SMA® Wysoy® due to the potential presence of blue plastic coming from a broken scoop. Please do not feed your baby with SMA® Wysoy® 800g from cans with the following details:

    Batch Number Best before date
    025157651Z 7th September 2022
    025057652Z 6th September 2022
    025057651Z 6th September 2022
    024957651Z 5th September 2022
    015757651Z 5th June 2022
    000957651Z 8th January 2022
    928957651Z 15th October 2021
    923357651Z 20th August 2021

    As a reassurance, the blue plastic pieces should be easy to spot in the powder and it is highly unlikely that any plastic could get through a teat. If your baby is well, there is no reason to be concerned.

    If you have a can of SMA® Wysoy® 800g with one of these batch details, please contact the SMA Careline® free of charge for a full refund (0800 0 81 81 80 (UK) 1800 931 832 (Ireland). You can also return your can to the store where you bought it for a full refund.

    No other batches of SMA® Wysoy®, or other SMA® Nutrition products, are affected.

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  • I fed my baby with SMA® Wysoy®. Does this impact my baby’s health?

    We know it can sound concerning to hear about a recall of your baby’s SMA® Wysoy® formula. As a reassurance, the blue plastic pieces should be relatively easy to spot in the powder. If your baby is well, there is no reason to be concerned. We would like to reassure you that we are doing our utmost to ensure that this does not happen again. If you are in anyway concerned please contact your health care professional.

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  • What does Nestlé do to check for the quality of SMA® Wysoy®? How did this get on to the shelves for sale?

    We know it can sound concerning to hear about a recall of your baby’s SMA® Wysoy® formula. A small proportion of cans from these batches have been found to have pieces of blue plastic used to make the scoops. This was due to a manufacturing fault on the line which has now been rectified.

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  • How can Nestlé assure that your other products are safe?

    We know it can sound concerning to hear about a recall of your baby’s SMA® Wysoy® formula. We can assure you that we are vigilant in our efforts to maintain the highest quality standards. Our factories have various quality control checkpoints in place, including filters, magnets or x-rays, to detect and remove anything that doesn’t belong in our formula.

    The manufacturing fault impacted SMA® Wysoy® only, it has been identified and has now been fixed.

    All other SMA® Nutrition products are manufactured in other factories.

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  • Have any babies been injured due to this issue?

    We take all concerns related to safety very seriously. We are not aware of any confirmed reports of infants being injured, ill or sick.

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  • What should I do if I have the product that is being recalled at home?

    Please contact our SMA Careline® to arrange the product refund
    0800 0 81 81 80 (UK)
    1800 931 832 (Ireland)
    You can also return your can to the store where you bought it for a full refund.

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  • Is there a risk that other SMA® Nutrition products are affected?

    We know it can sound concerning to hear about a recall of your baby’s SMA® Wysoy® formula. Our investigations found that there was a particular manufacturing fault on these batches, which only impacted SMA® Wysoy® formula.

    This fault has now been identified and fixed. All other SMA® Nutrition products are manufactured in other factories.

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  • Where can I buy a compliant batch of SMA® Wysoy®?

    We are currently facing temporary supply shortages due to the recall, and we sincerely apologise for this situation. We advise parents to speak to their healthcare professional about their feeding options.

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  • What can I give to my baby instead of SMA® Wysoy®?

    We advise parents to speak to their healthcare professional about their feeding options.

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  • Why did SMA® Wysoy® disappear from the shelves?

    We are currently facing temporary supply shortages due to the recall, and we sincerely apologise for this situation. We are doing everything we can to get the product back on shelf. If your baby is allergic to cow's milk protein, or has lactose intolerance or galactosaemia, please speak to your healthcare professional for advice on feeding options.

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  • What should consumers do if they purchased SMA® Wysoy®?

    Consumers should look on the base of the can to see if it is from one of the following batches:

    Batch Number Best before date
    025157651Z 7th September 2022
    025057652Z 6th September 2022
    025057651Z 6th September 2022
    024957651Z 5th September 2022
    015757651Z 5th June 2022
    000957651Z 8th January 2022
    928957651Z 15th October 2021
    923357651Z 20th August 2021

    If you have a can from one of the affected batches, please contact the SMA Careline® for a full refund on 0800 0 81 8180 (UK) or 1800 931 832 (Ireland).

    You can also return your can to the store where you bought it for a full refund.

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